Torrado Resolutions PC (“Torrado Resolutions,” “we,” or “our”) is committed to respecting your privacy and maintaining your trust. This Privacy Policy explains how we collect, use, and disclose information obtained through our website, www.torradoresolutions.com (the “Website”). It is intended to provide transparency regarding our data practices for individuals who visit or interact with the Website. This Policy applies only to information collected through the Website and does not extend to information provided through other channels or within the context of a formal attorney-client or mediation relationship.

In the course of operating the Website, we may collect information that identifies, relates to, or could reasonably be linked to an individual or device (“Personal Information”). This may include basic identifying details such as your name, contact information, and similar data, as well as certain demographic or technical information. The categories of information collected have included identifiers and general background information commonly associated with professional communications.

Most of the information we collect is provided directly by you when you interact with the Website. For example, if you register for an event hosted by Torrado Resolutions, subscribe to receive updates or publications, request information, or schedule a mediation session, you may be asked to provide contact details such as your name, organization, address, email, and phone number. We use this information to process your request, communicate with you regarding the relevant service or event, and, where appropriate, inform you about related offerings that may be of interest.

We may also collect information when you use other features of the Website, which may evolve over time. Any information you submit through these features is used to respond to your inquiries, provide requested services, and enhance your overall experience with the Website. In addition, we may use collected information for internal business purposes such as website administration, analytics, and compliance with legal or professional obligations.

Our communications with you may take place through email, telephone, or postal mail, depending on the information you provide and your preferences. Individuals who subscribe to email communications will receive instructions on how to opt out in each message, and we will honor such requests promptly. Similarly, if you prefer not to receive communications by phone or mail, you may request removal from those contact lists.

We also gather certain information automatically when you visit the Website using technologies such as cookies and analytics tools. This may include data about your device, browsing activity, and interactions with the Website. Such information is used in aggregate form to understand user behavior, improve website performance, and enhance functionality. You may adjust your browser settings to manage or disable cookies, although doing so may limit certain features of the Website.

The Website may utilize third-party analytics services, such as Google Analytics, which use cookies to collect and analyze information about how visitors use the Website. These services help us evaluate usage patterns and improve our content and services. In addition, the Website may include social media features that allow interaction with external platforms; these third parties may independently collect information in accordance with their own privacy policies.

Torrado Resolutions does not sell or commercially distribute personal information collected through the Website. We may, however, share information with service providers that assist in operating the Website or supporting our business functions, provided those parties are contractually obligated to maintain confidentiality and use the information solely for authorized purposes. We may also disclose information when required by law, in response to lawful requests by authorities, or when necessary to protect our legal rights or prevent harm. In the event of a business transaction, such as a merger or acquisition, personal information may be transferred as part of the transaction, subject to the terms of this Policy.

We maintain reasonable administrative, technical, and physical safeguards designed to protect the personal information collected through the Website. While we take these precautions seriously, no system can be guaranteed to be completely secure.

The Website is intended for use by adults and is not directed toward individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that such information has been collected, we will take appropriate steps to delete it.

California residents have specific rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). These rights include the ability to request access to the categories of personal information we collect, request deletion of that information (subject to certain exceptions), and request correction of inaccurate information. California residents may also designate an authorized agent to submit requests on their behalf. We will not discriminate against individuals for exercising their rights under applicable law.

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including to meet legal, regulatory, or professional obligations.

This Privacy Policy may be updated from time to time to reflect changes in our practices or applicable law. Any updates will be posted on the Website, along with the revised effective date. Continued use of the Website after such updates constitutes acceptance of the revised Policy.

If you have questions about this Privacy Policy, wish to update your information, or would like to exercise your privacy rights, you may contact us at nicole@torradoresolutions.com or (510) 356-6802.